| Security: Do you accept credit cards?
Yes. We accept VISA and
MASTERCARD. However, we are in the process of setting up an online shopping cart
system in our site. Until then, we accept credit card orders by phone. If you wish to
order by credit card, please call us at :
612 593 3000 or Toll free at 1 877 468 4634.
All account information submitted to us is safely isolated from unauthorized access.
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Sales
Tax:
Do I have to pay sales
tax?
Sales tax will only apply to
residents of the Minnesota in which we are registered, but not to any other US state.
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Payment Methods:
How can I pay for my
order?
We accept VISA and MASTERCARD. We
also accepts checks and money orders. Orders paid by check will not be processed until the
funds have been verified. If you are sending a check, please make the check payable to:
ChaiSalon.com and send it to the following address :
ChaiSalon.com
8305, Franklin Ave
St. Louis Park, MN 55426
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Shipping
Policy:
How do I track my order?
Please email us at chai@gotindia.com and we will provide you with the
status of your order.
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Shipping
Information:
Your order/orders are sent by UPS.
The time it takes to receive your
order depends on the method of shipment. The following options are available :
Next Day Air (1-2 business days)
Second-Day Air (2-3 business days)
UPS Ground Shipping (3-6 business days)
Orders placed before 12 AM CST will
be shipped the same day. Orders placed after 12 AM will be shipped the following business
day.
Please note that shipping is not
available for PO box addresses or addresses that cannot accept UPS deliveries.
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Return
Policy:
What is your policy for
customer satisfaction?
ChaiSalon is committed to
bringing you quality gifts. Customer satisfaction is our priority and our goal is to
provide you with outstanding service. If you are not satisfied with your order, let us
know immediately and we will resolve any issues to your satisfaction. You can always email
us at chai@gotindia.com
We accept returns within 30 days of
receipt of your order, you may return any item with a note on why you are not satisfied
with it and your Original Receipt. We will issue a full refund (credited to the purchasing
credit card) for the purchased price. We can refund shipping costs only if the return is a
result of our error.
Please include the following in
your package :
1. A note on why you are not satisfied with your purchase.
2. Your original Receipt.
Please send it to the address
below:
ChaiSalon.com
Returns Department
8305 Franklin Ave
St. Louis Park, MN 55426
USA
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